Hetty Rose Shoes are all hand made using mainly vintage Japanese kimono fabrics where specified. These fabrics are antique and therefore sometimes the fabrics can have small marks. We always try however to work around any imperfections on the fabric. Owing to the nature of the recycled fabric each pair of shoes varies in colour and print making them truly individual. Should you wish to cancel your Bespoke order or Shoe Making Workshop after confirmation, the 50% deposit will be lost. All shoes and bags are non refundable. Exceptions to returns policy; In the circumstances of a custom made Bespoke item, eg unusual sizing, non-standard colourway, or non-standard style modification, we reserve the right to refuse a return for a full refund or exchange. We will however discuss the situation and seek a happy settlement on behalf of all parties. All bespoke returns must be notified to us within 7 days of delivery.
